Order Processing | 訂單處理
For orders with shipping destinations outside Hong Kong, we reserve the right to cancel the order or refuse shipment without prior notice.
對於運送目的地為非香港本地的訂單，我們保留單方面取消訂單或拒絕發貨的權利，恕不另行通知。
Customer Responsibility | 客戶責任
Customers must ensure their delivery address is within Hong Kong when placing an order. We may request proof of address for compliance checks.
客戶在下單時，有責任確保收貨地址屬於香港本地。我們可能要求客戶提供相關證明以完成合規審查。
Legal Basis | 法律依據
This policy is based on, but not limited to, Hong Kong local laws and regulations.
本政策的制定依據包括但不限於香港本地法律法規。
Purchase Rules | 購買規則
Selecting Products | 挑選商品
Browse the Eddie International Frozen Foods (HK) Limited 愛迪國際冷凍食品（香港）有限公司 website to select your desired products.
您可以瀏覽 Eddie International Frozen Foods (HK) Limited 愛迪國際冷凍食品（香港）有限公司 網站選購心儀商品。
Shopping Cart | 購物車
A. What is the Shopping Cart? | 什麼是購物車
Our shopping cart system allows you to add multiple items and checkout collectively, similar to a supermarket trolley.
購物車系統讓您一次購買多件商品並合併付款，類似於超市推車。
B. Adding Products | 如何加入商品
On the product page, click “Add to Cart” next to “Buy Now”. For assistance, leave a message in the Contact section.
在商品詳情頁面，點擊「加入購物車」即可。如有疑問，可在網站底部「聯繫」處留言。
C. Viewing and Managing Cart | 查看及管理購物車
Click “Checkout” to proceed to payment.
點擊「結算」進入支付頁面。
Checkout and Payment | 結賬及支付
Confirm your selected items, choose a payment method, and click “Confirm Purchase”.
確認商品後，選擇支付方式，並點擊「確認購買」。
Order Processing and Delivery | 訂單處理及配送
Orders placed before 9:00 AM are processed the same day. Shipping arrangements are completed within 14 business days.
本網站每個工作天上午九時截單，並於十四個工作天內完成付款確認及安排發貨。
Shipping Notification | 發貨通知
We will notify you via SMS, email, or in-site message with tracking details.
我們將通過簡訊、電子郵件或站內消息通知物流單號。
Delayed Shipment | 延遲發貨
In case of delays due to stock shortages, weather, or force majeure, we will notify you promptly. You may cancel or reschedule.
如因缺貨、天氣或不可抗力導致延遲，我們將及時通知，您可選擇取消或重新安排。
Transaction Completion | 交易完成
A. Confirm Receipt | 確認收貨
After receiving the goods, click “Confirm Receipt”.
收到貨品後，請點擊「確認收貨」。
B. No Return or Exchange After Delivery / Pickup | 貨物出門恕不退換
All goods, especially frozen or perishable products, must be checked by the customer upon delivery or store pickup. Once goods have left our store, been delivered, signed for, collected, or otherwise handed over to the customer or the customer’s representative, no return, exchange, cancellation, or refund will be accepted unless otherwise required by applicable law.
所有貨物，尤其冷凍或易變質食品，客戶須於送貨交收或到店自取時即場檢查。貨物一經出門、送達、簽收、取走，或交予客戶/客戶代表後，除適用法律另有規定外，恕不接受退貨、換貨、取消訂單或退款。
C. Transaction Disputes | 交易爭議
By placing an order and completing payment, the customer confirms acceptance of these terms. If a payment dispute, chargeback, complaint, or refund claim is raised after goods have been delivered, picked up, signed for, or handed over, we reserve the right to submit the order record, payment record, delivery/pickup proof, communication record, and these terms to the payment institution, card issuer, bank, platform, or relevant authority. Any dispute that is inconsistent with these terms may be determined against the customer.
客戶下單並完成付款，即表示已閱讀、理解並同意本條款。若貨物已送達、已自取、已簽收或已交收後，客戶提出交易爭議、拒付、投訴或退款申請，本公司有權向支付機構、發卡行、銀行、平台或相關機構提交訂單紀錄、付款紀錄、送貨/自取證明、通訊紀錄及本條款作為證據。任何與本條款不符的交易爭議，可能會被判定為客戶敗訴或不獲支持。